* Over Production – More information than the customer needs, more information than the next process needs, creating reports no one reads, or making extra copies
* Transportation – Retrieving or storing files, carrying documents to and from shared equipment, taking files to another person, or going to get signatures
* Motion – Searching for files, extra clicks or keystrokes, clearing away files on the desk, gathering information, looking through manuals and catalogs, or handling paperwork
* Waiting – Waiting for faxes or a copy machine, for the system to come back up, for a customer response, or a handed-off file to come back.
* Unnecessary Processing – Creating reports, repeated manual entry of data, use of outdated standard forms, or use of inappropriate software
* Inventory – Files waiting to be worked on, open projects, too many office supplies, e-mails waiting to be read, or unused records in the database
* Defects – Data entry errors, pricing errors, missing information, missed specifications, or lost records
