There are many ways that merchants can obtain feedback from their customers, from social media to surveys and forums, which is why Website Magazine has compiled a list of platforms that merchants can leverage to gain insights into their customers’ shopping experiences.
Showing posts with label customers. Show all posts
Showing posts with label customers. Show all posts
Tuesday, 19 February 2013
10 Platforms for Obtaining Customer Feedback
To keep an e-commerce store running at peak-performance, merchants need to pay attention not only to analytics, but also to customer feedback. While analytics are a good starting point for figuring out which site elements need to be revamped or tested, customer feedback gets straight to the point by telling merchants exactly what a site visitor liked or disliked about their shopping experience. This type of insight can be used to quickly implement adjustments to a Web store in order to optimize the user experience.
Wednesday, 13 June 2012
Checking in Hotel Web Design: 50 Cosy Hotel Websites and Trends
Hotels go to great lengths to provide the perfect ambiance and atmosphere for their customers. However, most hotels overlook the importance of having an accessible website that serves as an alternative gateway to draw customers’ interest in staying at their hotel.
Hotels mostly cater to an international crowd. Other than the frequent business executives who practically live in hotels most of the year, majority of their clientele have never stayed at their hotel before. The only thing these hotels can do to attract online customers to make a reservation with them is to ensure that they have offer an online booking experience that differs from the others in a positive way.
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