In today’s rapidly changing environment, information & technology becomes more invaluable asset for business to survive and thrive, on the other hand, many IT organizations are struggling with the image as cost center, intend to improve reputation as service center and value center through high IT performance.
When you think of "IT performance," what comes to mind? Operational excellence such as customer satisfaction, IT effectiveness or efficiency, or strategic value such as competitive advantage, leadership edge, cultural agility
How to measure IT performance more effectively may base on the audience, the nature and size of your business, here are some new year resolutions and general evaluation and principles.
IT Mantra: Running IT as Business; Doing More with Less
IT Performance Motto: Measure what Matters.
IT Performance Principle: SMART which stand for specific, measurable, actionable, relevant, and time-bound.
IT Performance Disciplines: IT Operational Excellence, IT Strategic Value
1. Reliability & Security - infrastructure running 24/7
2. IT Capacity & Capability
3. Customer/Vendor Relationship Management
4. IT Fiscal Health
5. IT Application Portfolio Management
6. Innovation Capability with Revenue Generating Initiative
7. Talent Competency
8. Optimize business processes
9. IT Agility.
10.IT Sustainability
