The book, No Magic Bullet explains how organizations can improve their results through their personnel--not through the latest quick fix or business fad. To address the American corporation tendency to fall for fads, the author, Willmore provides an effective alternative to quick fixes with Seven Steps for performance improvement:
Step 1: Build in Accountability and Set Clear, Compelling Goals. Goals and accountability are critical to performance.
Step 2: Focus on What Matters. It is best to focus on accomplishments, not behavior.
Step 3: Analyze Performance Gaps. By focusing on the organization's accomplishments, a gap will reveal itself.
Step 4: Choose Systemic Solutions, Not Quick Fixes. Identify the root of the problem.
Step 5: Learn from Your Best. Identify outstanding employees, and learn from them.
Step 6: Give Feedback That Matters. Feedback is crucial to an effective organization.
Step 7: Implement Change to Support a High-Performing Workforce. Managers need to send clear and concise messages to implement effective change in organizations.
