Despite your best efforts to create top-notch products, users may still get confused about how to use them. Follow this guide on creating help content that won't cost you customers.
Help content is often one of the last resorts for frustrated or confused users when deciding whether to continue using your website or application or give up on it. Here are seven tips for a writer, developer, product manager, or business person who wants to create great help content in order to make sure users stick around.
1: Get to know your user
2: Write for frustrated users
3: Get right to the point
4: Be organized
5: Test before you publish
6: Don't throw off the user's groove
7: Keep content fresh
Read the post
Showing posts with label content. Show all posts
Showing posts with label content. Show all posts
Friday, 12 February 2016
Thursday, 23 May 2013
The SIIA CODiEM Awards
During the past 27 years, the SIIA CODiE Awards have recognized more than 1,000 software and information companies for achieving excellence. The CODiE Awards remain the only peer-recognized program in the content, education, and software industries so each CODiE Award win serves as incredible market validation for a product’s innovation, vision, and overall industry impact.
The SIIA CODiE Awards were established in 1986 so that pioneers of the then-nascent software industry could evaluate and honor each other's work. During the years that followed, the program evolved into three tracks—organized by industry focus in content, education, and software—but our core mission has always remained the same: recognizing excellence by honoring the software and information industry's leading products and services. Award winners are able to leverage their CODiE Award as a prestigious representation of outstanding achievement and vision in the software and information industries.
Subscribe to:
Posts (Atom)