14 lessons from the book "How to Win Friends and Influence People" by Dale Carnegie

1) Don’t criticize, condemn, or complain -

2) Become genuinely interested in other people

3) Talk in terms of the other person’s interests

4) The only way to get the best of an argument is to avoid it

5) Show respect for the other person’s opinions. Never say, “You’re wrong.”

6) If you are wrong, admit it quickly and emphatically

7) Get the other person saying “yes, yes” immediately

8) Let the other person do most of the talking

9) Let the other person feel that the idea is his or her’s

10) Try honestly to see things from the other person’s point of view

11) Appeal to the nobler motives

12) Throw down a challenge

13) Talk about your own mistakes before criticizing the other person

14) Give the other person a fine reputation to live up to

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